Terms & Conditions
The use of threatening behaviour and/or foul and abusive language will not be tolerated and will result in the offender being asked to leave the site by a member of staff.
Please consider other users of the site and we ask that all members of your party and any guests always conduct themselves with due regard to the health and safety of themselves and others.
Pitches are available from 1pm. Latest attended arrival and pitching is 9pm, pitches to be vacated by 11am. Where a booking is not taken up by this time it may be considered cancelled, unless prior arrangement has been made with the site.
In the interests of security, day visitors must report to site manager immediately on arrival at site. Entry and the subsequent parking will be at their discretion.
In the event of poor ground conditions, a pitch may not be available. Our team will endeavour to advise you in advance should this occur, but no responsibility can be accepted if this is not possible.
Please familiarise yourself with the site's fire regulations and fire-fighting equipment and its location as soon as you arrive on site.
On arrival you may chose a pitch from those remaining of the type you have booked. The site manager will do their best to accommodate any preferences; but we cannot guarantee these due to management and safety issues.
For your safety, we have a "six metre rule" which means that units (excluding guy ropes) must be 6 metres apart from adjacent units to protect against fire.
The unit (along with any ancillary equipment) must fit within the confines of your pitch whilst maintaining the 6-metre rule. If this cannot be achieved, you may need to purchase an additional pitch (if available) or remove the ancillary equipment.
Awnings must not exceed the length of caravan. During adverse weather conditions you may be asked to take your awning down. For longer stay we may request that you take your awning down to allow the ground to recover. No heaters, tumble driers, washing machines or fridges are permitted inside awnings.
Toilet tents may only be erected within the confines of the pitch; and all loose equipment needs to be stored within the confines of your unit.
You must ensure the mains electrical cable from the hook up point to your unit and the unit's installation are safe. All units should be protected by a residual current device (RCD). For tent campers, this should be incorporated into a purpose made mains supply unit designed for tent camping conditions.
You may park your vehicle(s) between units, provided that 3m clear space is left within the 6m gap. Vehicles on site should be parked at right angles to a slope where possible.
Barbecues must be purpose built and portable, standing clear of the ground. There must be no possibility of damage to the ground. Only gas or charcoal barbecues should be used.
No Disposal barbeques allowed.
Campfires are not permitted.
Pets are welcome on site, but you are responsible for the behaviour of your animals. Please ensure that your animals are not allowed loose on site and are kept on a lead no longer than 2 metres.
If it is deemed a pet is creating a nuisance or causing disturbance to others, you will be asked to remove them from site. Please note we do not allow on site any breed of dog listed under the Dangerous Dogs act 1991.
Apart from assistance dogs, pets are not allowed in the toilet block or other buildings.
It is the responsibility of parents and guardians to ensure children are always supervised, whilst on site. Special consideration should be given to the use of toilet blocks.
Noise must always be kept to a reasonable level so as not to disturb the enjoyment of others.
The site is closed to traffic from 11pm to 7am during which time noise should be kept to a minimum and a quiet period observed for the benefit of all campers.
Generators may be used only at the discretion of the site team who will advise of the most appropriate running times. We may ask you to refrain from using them if they cause a disturbance.
Vehicle movement on Site is prohibited between 11pm and 7am.
Vehicle drivers, motorcyclists and cyclists are required to adhere to the Site's 5 mph speed limit and follow any one-way system in place.
Drivers of vehicles, including motorcycles, must hold a full and current driving licence
Servicing chemical toilets must only be done at a chemical disposal point, using water from that source.
The customer confirms that all vehicles and other items of equipment brought on to the park are maintained to proper safety standards and that the customer holds appropriate insurance including third party cover.
If the customer arrives on site with equipment different to that booked or number of persons in excess of that booked, Elan Oaks reserves the right to (a) restrict the units / persons allowed to use the pitch and or (b) allocate additional pitch (es) if available at the appropriate cost for those pitch (es), or to cancel the booking at that time in which case the deposit will be forfeited.
Persons using Elan Oaks and its facilities do so entirely at their own risk and no liability is accepted for the loss or damage to persons and/or property.
Please inform us of any problems that occur during your stay as we regret that we cannot rectify complaints once you have left the park.
VAT All prices published in this tariff include VAT @ 20% and are subject to alteration to the rate of tax.
Current nightly rates are available on our web site. At time of booking full contact details are required and payment must be received in full by credit/debit card or cash. By booking you give permission for your contact details to be retained on our computer. Under no circumstances will this information be given to a third party.
Minimum Nights : Two night stays over weekends and bank holiday from April till September
No refunds are given where customers decide to leave the Site before the end of their booking.
Cancellations/Amendments A minimum of 14 days written notice (letter or email), in advance of arrival date is required from anyone wishing to cancel their booking. If more than 14 days notice is given, the booking may be re-arranged to another available date within the season or alternatively a refund can be given minus £20.00 administration charge.
Cancellations within 14 days of customer's arrival date are not transferable or refunded unless in exceptional circumstances, such as serious illness or family bereavement. (Appropriate documentation e.g. a medical note must be forwarded to process the refund, minus £20.00 administration charge.) Customers are advised to have insurance cover in the event of cancellation. Refunds cannot be made for any amendments made to the booking on arrival or during stay.
Customers who do not want to use our online booking service can book their holiday by contacting us with their booking choice directly by telephone.
Elan Oaks reserves the right to vary any of the above terms and conditions without notification or notice